11 ms·

I like how @dcurtis approached a similar problem with his open letter containing a redesign of the horrific aa.com website: http://www.dustincurtis.com/dear_am

by sidjha 15y ago

I like how @dcurtis approached a similar problem with his open letter containing a redesign of the horrific aa.com website: http://www.dustincurtis.com/dear_american_airlines.html http://www.dustincurtis.com/dear_american_airlines.html I'm not sure how effective such an approach would be considering it's much harder to get Indian organizations (especially a Government one, oh boy) to respond to feedback of the people, but it's definitely worth a try. As some of us know, Anna Hazare and his stellar campaign against corrupt politicians in India is an inspiration to get Governments to act.

potatolicious 15y ago
It didn't even work that well on this side of the ocean - if I recall correctly when this redesign first hit the web HN ripped dcurtis a new one. Without addressing the Indian trains issue at all, there's a common mistake designers make that particularly annoys me - which is that "clean looking" is often conflated with "usable". As much as we hate to accept it, there is a lot of data out there that indicate many extremely busy looking, messy looking websites out there work very, very well.