I have a 9550 and I remember the battery recall. They called me, explained the issue, and offered to either pay for shipping them my laptop or to ship me a bat

I have a 9550 and I remember the battery recall. They called me, explained the issue, and offered to either pay for shipping them my laptop or to ship me a battery with instructions on how to swap it it out myself, warranty preserved. Maybe it's because I purchased it from their site and they had my contact details. I was hoping this would eliminate the coil whine and random ticking I had since day one which they claimed was to be expected. Sadly, I still live with it. The soft touch coating on the palm rest has now also started to degrade and go tacky.