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> the company optimizes delivery numbers of cars sold by sacrificing quality control How do you know this? Did you see their internal data? There are lots of a

by skolos 4y ago

> the company optimizes delivery numbers of cars sold by sacrificing quality control How do you know this? Did you see their internal data? There are lots of anecdotes going around about Tesla's quality. However, with all the TeslaQ it is hard to believe that there is real correlation between anecdotes and data. Here are my anecdotes - I owned 6 Teslas over last several years. Not one of them had any QC issues. I had one service done because I hit tire debris and front break dust shield started making noises. Tesla fixed that for me quickly with no charge. As for the data - during earnings calls they mentioned that they do pay close attention to their customer experience data and they had period of time where service was lagging. But they started addressing this issue and saw improvements. The way they are growing I do believe they need to keep close eye on customer experience, but looks like they understand that themselves and use data to make sure they are on top of this. Unfortunately there's not much reliable independent data to have better understanding of this issue. Add: The intent of my comment was to ask if parent info is based on specific data or just anecdotes. As an example, I gave my own anecdotes and mentioned that they are not reliable correlation to the data. Somehow the responses I've got are all about anecdotes, mine or others, also some personal judgement of my ability to appreciate cars or judgment of my life circumstances that required me to have these many Teslas. Can we get back to discussing the main point I'm making - do we have data to make any of these judgements?

alexb_ 4y ago
>I owned 6 Teslas over the last several years. ??????? Why on earth would you need this many Teslas? Maybe if you are buying so many teslas then it makes sense why you don't need them serviced - you barely give them enough time to wear themselves out!
- lancesells 4y ago
  >I owned 6 Teslas over the last several years. Isn't this also terrible for the environment? The resources it takes to make one car is a lot.
  - joncrane 4y ago
    I don't think the poster buys a Tesla, drives it for a few months, and sends it to a junkyard. I'm pretty sure that just because the other person stops owning it, the Tesla does not stop being useful to SOMEbody.
    - lancesells 4y ago
      Well clearly I understand that but I would think the less new cars being produced the better. There are a lot of cars sitting in used car lots.
- bombcar 4y ago
  If you buy the latest and greatest and continuously upgrade to the next greatest it’s not that expensive; often cheaper than leasing.
  - pc86 4y ago
    Sorry there's just no way this is true. It doesn't even make sense. For this to be possible the loan payment would have to be less than the lease payment after depreciation. Even before depreciation this almost never happens without a huge down payment (which negates the point entirely).
  - alexb_ 4y ago
    Maybe it's cheaper than leasing the latest and greatest, but not everyone has an unlimited pool of money all the time, and the assumption that this type of purchasing behavior is in any way typical or representative of anything is absurd and out of touch at best, and purposefully misleading for the benefit of Tesla at worst.
    - Dylan16807 4y ago
      It looks like you knee-jerked pretty hard at that line, because they didn't say anything at all about their purchasing behavior being typical. They just said the QC was good on the cars they got. And in general the issues I heard about were from-the-factory issues, so only having the cars for 1-2 years each wouldn't matter much.
  - deleted 4y ago
    [deleted]
  - Thorrez 4y ago
    Do you have data on that? I thought cars lose a lot of their value as soon as they drive off the lot. And how long of leases are you talking about?
    - elif 4y ago
      I did the math before buying in 2021, and leasing didnt make any sense. the reason is that tesla price increases and backlog creates added value for aftermarket teslas. As it happens, I can sell the used car i purchased over a year ago for more than i originally paid.
bhauer 4y ago
> Not one of them had any QC issues. Same in my experience, though it's not as extensive as yours. It's surprising how often you see negative anecdotes about quality control amplified as representative of a larger trend. It often seems there is an agenda compelling many to work so hard circulating negative opinions.
- majewsky 4y ago
  There is a much easier explanation: Disgruntled customers are always more vocal than happy ones.
  - wumpus 4y ago
    On reddit, it seems the most persistent repeaters of negative Tesla stories work in the car industry, and have never owned a Tesla. There are definitely some disgruntled customers, too.
pc86 4y ago
Just because you don't notice issues don't mean there aren't issues. Tesla is widely regarded by "car people," both those who own them and those who don't, as having some of the worst fit and finish of any production car in the US. It's been that way since the Roadster. Here's a video review of the most expensive Tesla you can buy, by someone who rates cars professionally and rates it among the best he's ever driven, with paint flecks on the mirrors and other pretty egregious issues given the price point - https://www.youtube.com/watch?v=qen0ZlZM0ZA https://www.youtube.com/watch?v=qen0ZlZM0ZA - and the video is less than a year old so it's unlikely given the long history of these and similar issues that they've made radical changes to their processes in the last 9 months or so.
- wumpus 4y ago
  Paint flecks on the mirror? I'm dying.
  - pc86 4y ago
    Sloppy and chipped paint is pretty crazy when you're paying $130k+ for a car.
cevn 4y ago
I'm here to chime in on having very few QC issues on my model 3 despite having gotten it in 2018. Not sure where all the service nightmare stories come from, every time I have dealt with them they've fixed the issue.
- elif 4y ago
  yea i've had 2012 leaf for decade now, zero issues. i've had a tesla for over a year now, zero issues. From what i understand, if i do have an issue, i'll just have to push some buttons in the tesla app, and everything will be figured out for me. I think a lot of the contrary voices are people scarred by ICE experiences and searching for comparable "gotcha boogeyman" to EV's to satisfy themselves with their current car situation, whatever it is.

by skolos 4y ago

alexb_ 4y ago

>I owned 6 Teslas over the last several years. ??????? Why on earth would you need this many Teslas? Maybe if you are buying so many teslas then it makes sense why you don't need them serviced - you barely give them enough time to wear themselves out!

lancesells 4y ago
>I owned 6 Teslas over the last several years. Isn't this also terrible for the environment? The resources it takes to make one car is a lot.
- joncrane 4y ago
  I don't think the poster buys a Tesla, drives it for a few months, and sends it to a junkyard. I'm pretty sure that just because the other person stops owning it, the Tesla does not stop being useful to SOMEbody.
  - lancesells 4y ago
    Well clearly I understand that but I would think the less new cars being produced the better. There are a lot of cars sitting in used car lots.
bombcar 4y ago
If you buy the latest and greatest and continuously upgrade to the next greatest it’s not that expensive; often cheaper than leasing.
- pc86 4y ago
  Sorry there's just no way this is true. It doesn't even make sense. For this to be possible the loan payment would have to be less than the lease payment after depreciation. Even before depreciation this almost never happens without a huge down payment (which negates the point entirely).
- alexb_ 4y ago
  Maybe it's cheaper than leasing the latest and greatest, but not everyone has an unlimited pool of money all the time, and the assumption that this type of purchasing behavior is in any way typical or representative of anything is absurd and out of touch at best, and purposefully misleading for the benefit of Tesla at worst.
  - Dylan16807 4y ago
    It looks like you knee-jerked pretty hard at that line, because they didn't say anything at all about their purchasing behavior being typical. They just said the QC was good on the cars they got. And in general the issues I heard about were from-the-factory issues, so only having the cars for 1-2 years each wouldn't matter much.
- deleted 4y ago
  [deleted]
- Thorrez 4y ago
  Do you have data on that? I thought cars lose a lot of their value as soon as they drive off the lot. And how long of leases are you talking about?
  - elif 4y ago
    I did the math before buying in 2021, and leasing didnt make any sense. the reason is that tesla price increases and backlog creates added value for aftermarket teslas. As it happens, I can sell the used car i purchased over a year ago for more than i originally paid.

bhauer 4y ago

> Not one of them had any QC issues. Same in my experience, though it's not as extensive as yours. It's surprising how often you see negative anecdotes about quality control amplified as representative of a larger trend. It often seems there is an agenda compelling many to work so hard circulating negative opinions.

majewsky 4y ago
There is a much easier explanation: Disgruntled customers are always more vocal than happy ones.
- wumpus 4y ago
  On reddit, it seems the most persistent repeaters of negative Tesla stories work in the car industry, and have never owned a Tesla. There are definitely some disgruntled customers, too.

pc86 4y ago

Just because you don't notice issues don't mean there aren't issues. Tesla is widely regarded by "car people," both those who own them and those who don't, as having some of the worst fit and finish of any production car in the US. It's been that way since the Roadster. Here's a video review of the most expensive Tesla you can buy, by someone who rates cars professionally and rates it among the best he's ever driven, with paint flecks on the mirrors and other pretty egregious issues given the price point - https://www.youtube.com/watch?v=qen0ZlZM0ZA https://www.youtube.com/watch?v=qen0ZlZM0ZA - and the video is less than a year old so it's unlikely given the long history of these and similar issues that they've made radical changes to their processes in the last 9 months or so.

wumpus 4y ago
Paint flecks on the mirror? I'm dying.
- pc86 4y ago
  Sloppy and chipped paint is pretty crazy when you're paying $130k+ for a car.

cevn 4y ago

I'm here to chime in on having very few QC issues on my model 3 despite having gotten it in 2018. Not sure where all the service nightmare stories come from, every time I have dealt with them they've fixed the issue.

elif 4y ago
yea i've had 2012 leaf for decade now, zero issues. i've had a tesla for over a year now, zero issues. From what i understand, if i do have an issue, i'll just have to push some buttons in the tesla app, and everything will be figured out for me. I think a lot of the contrary voices are people scarred by ICE experiences and searching for comparable "gotcha boogeyman" to EV's to satisfy themselves with their current car situation, whatever it is.