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Do you contend that they are lying when they include this in their rejection emails: > If you have a question about your app's review, send us a message in Res
by notreallyserio 4y ago
Do you contend that they are lying when they include this in their rejection emails:
> If you have a question about your app's review, send us a message in Resolution Center. If you would prefer to speak over the phone, just let us know in your message, and we'll schedule a call.
- makeitdouble 4y agoThere could be two angles to this: - you're not talking to a reviewer or engineer unless you are a high tier dev. Bulks of devs could get standard customer support just hearing their grievances out, the same way emails get canned responses. - devs don't all get access to the same resources or attention from Apple, and your support tier will largely depend on your revenue. I wouldn't expect a long tail app to get much attention.
- lapcat 4y agoI've never received an email like that. They always just say "To view or reply to the message, go to Resolution Center in App Store Connect."
- notreallyserio 4y agoInteresting. This was with a minor app that has no users and no name brand. Thus I assumed it was standard. Sorry about that, maybe it's more arbitrary than I thought.
- lapcat 4y agoHow long ago? I haven't been rejected in 6 months or so. It's possible they've improved recently.
- notreallyserio 4y agoIt was some time within the last month.
- lapcat 4y agoI can't say I ever look forward to rejection, but it would be interesting to see if this is a general policy shift.