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I don't think the OP is suggesting phone support should be phased out; he's saying that email support should be there too and be on par. I can name a couple of
by poodougnut 15y ago
I don't think the OP is suggesting phone support should be phased out; he's saying that email support should be there too and be on par. I can name a couple of companies I've had to interact with in the past few days that only offer phone support: Student Finance, EDF Energy.
- DanBC 15y agowww.edfenergy.com/products-services/for.../priority_services.pdf >If you have a textphone, please call our Minicom Line free on 0800 096 2929 I agree that email (as well as phone) is a better solution.