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It's the best response we have at the moment, please send in-product feedback and report such files.
by turnerc 4y ago
It's the best response we have at the moment, please send in-product feedback and report such files.
- lupire 4y agoWhy? That just wastes everyone time. It clearly doesn't help solve the problem.
- cbetti 4y agoAre you more interested in fixing a process or fixing the problem? Sending in-product feedback certainly could work because it's more likely to be seen by product management as it continues to roll in. Support-driven product change requests are well intentioned but generally break down as a process internally. The working knowledge base and incentives are not properly aligned.
- krageon 4y ago> Sending in-product feedback certainly could work If it could work, we would have seen that happening. We have not, so we must assume it can't. Thus, asking to "send feedback in-product" is just a way to waste everyone's time. You avoid the negative stigma that is associated with knowing a problem exists and ignoring it, without having to undertake any concrete action. Corporate spin at it's finest.