Your desire to speak with a human is nothing that should be right. You should always be able to send certified mail for these conversations. If you’re not happy

Your desire to speak with a human is nothing that should be right. You should always be able to send certified mail for these conversations. If you’re not happy with the service you are getting you should be able to take your business elsewhere. You can and should be able to write this into a contract if they want agree to it take your business elsewhere. It is immoral to suggest that the company is obligated to have a human on standby to talk to you whenever you define a desirable need.