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i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a su
by peterxpark 5y ago
i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox?
I use freshdesk currently for my org and want something better
- aaaaaaaaata 5y agoWhat do you hate about Freshdesk? Looking to scale it soon, need to know if I'm making a mistake!
- gigamick 5y agoI'll maybe add a wee video. Tickets are created via a form. Tickets go onto your dashboard. When you reply the submitter gets an email notification. When the submitter replies you get an email notification. So on and so forth until you mark the ticket as resolved.