It's not just huge companies, it makes sense that reviews for anything usually skew negative. Because if someone orders a product/service that worked out great,

It's not just huge companies, it makes sense that reviews for anything usually skew negative. Because if someone orders a product/service that worked out great, not many people take the time to write a "thank you letter." But if something was amiss, the user will have no problem venting their (warranted) frustration. I would be livid if Gmail locked me out of my account for no reason, or I received a fake product from an Amazon seller, and would certainly let people know. However, on the same note, I hate when I see someone blasting/suing Walmart or similar for what one cashier did to them. No amount of corporate training can prepare someone for a bad day.