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Shameless plug for my project: https://www.mailbox.my https://www.mailbox.my also offers email addresses that forward to your existing email. You can send email

Shameless plug for my project: https://www.mailbox.my https://www.mailbox.my also offers email addresses that forward to your existing email. You can send emails from that address as well, not just replies. We have 150+ domains to choose from. Some nifty features coming up, too! Let me know if there's anything you are missing from your existing email service, always looking for ways to improve!

Chris2048 5y ago
> we are not willing to participate in any dispute resolution procedure before a consumer arbitration board since it binds too many resources, but we are happily willing to refund your payment in case you are not satisfied with our services. If someone's mail is compromised, or they lose their primary email address, a refund would hardly make up for it. This basically reads as "you'll have to force us to participate by taking legal action"..
- MailNerd 5y ago
  The dispute resolution would not cover any damages incurred, so it would be a refund anyway. That is my understanding. Would you expect language that offers compensation for any damages incurred, for example due to a hack or the loss of an email? I do not believe any email provider has such provisions. Of course we are still liable for any misconduct as specified by law.
  - Chris2048 5y ago
    > we are still liable for any misconduct as specified by law Would this not be a process of consumer arbitration? For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.
    - MailNerd 5y ago
      There are many companies who do not participate in this process. I did not want to spend lots of time setting this up and adding another middlemen when the alternative is much simpler (contact us and get a refund). I still do not believe this platform is meant to claim damages, that needs to be done in court. But I will have another look and probably support it when I find some time. Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)

Chris2048 5y ago

> we are not willing to participate in any dispute resolution procedure before a consumer arbitration board since it binds too many resources, but we are happily willing to refund your payment in case you are not satisfied with our services. If someone's mail is compromised, or they lose their primary email address, a refund would hardly make up for it. This basically reads as "you'll have to force us to participate by taking legal action"..

MailNerd 5y ago
The dispute resolution would not cover any damages incurred, so it would be a refund anyway. That is my understanding. Would you expect language that offers compensation for any damages incurred, for example due to a hack or the loss of an email? I do not believe any email provider has such provisions. Of course we are still liable for any misconduct as specified by law.
- Chris2048 5y ago
  > we are still liable for any misconduct as specified by law Would this not be a process of consumer arbitration? For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.
  - MailNerd 5y ago
    There are many companies who do not participate in this process. I did not want to spend lots of time setting this up and adding another middlemen when the alternative is much simpler (contact us and get a refund). I still do not believe this platform is meant to claim damages, that needs to be done in court. But I will have another look and probably support it when I find some time. Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)