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Why senior engineers get nothing done
- phendrenad2 5y agoI struggle with this. Part of the problem is that engineering (therefore the group of senior engineers) somehow always become the first-tier technical triage for problems. A customer reports a problem, a PM gathers more info, and then it's immediately thrown onto the queue of headaches that every single senior engineer is on the hook to fix. The ticket invariably gets round-robin assigned to a random senior engineer, who now has to drop everything and context switch over to debug mode.
- bradknowles 5y agoYour oncall engineers should be doing the primary debugging. If they run into something they can’t debug, then they can call in the seniors.