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This doesn't really mirror my experience. I scheduled a test drive for a Model Y online. I drove to the nearest Tesla location in Alpharetta, Georgia (about 1.5
by qubitcoder 5y ago
This doesn't really mirror my experience. I scheduled a test drive for a Model Y online. I drove to the nearest Tesla location in Alpharetta, Georgia (about 1.5 hours away). And then later placed an order online.
A couple weeks later, I went back to Alpharetta to pick up my vehicle. This wasn't at the Tesla store, but the service center down the road.
During that time, I had ample time to inspect the vehicle and drive it. In fact, the Tesla rep went out of his way to do a thorough walk-through and inspection of the vehicle. I noticed a small smudge on the front, and they took care of it on the spot.
From reading forums, it's pretty common knowledge that if you notice any issues, so long as you note it upon pick-up (or in the first days or so), Tesla will happily take care of it free of charge.
I haven't used it, but the mobile app also makes it trivial to schedule service if needed (along with other options like roadside assistance).
- blinkingled 5y agoSo you're driving 3 hours for a test drive. Then you order a different made for you car online. They ship one to a nearer service center, you inspect it - in your case it just happens to be a smudge that the service center can fix without parts. If not then you're either stuck driving a car that needs fixing or reject delivery (not sure if that's possible) and wait another 3 months. Contrast that with normal day GM/Toyota/Honda car dealership - you walk in after maybe a 20 min drive, you inspect and test drive any car on the lot and buy the one you like the most. End of story. If the one color you like had QA issues the dealer can't fix in short time you can go to another dealer nearby. In fact that's exactly what I did recently during shortage - was still able to buy a car I like that I could inspect in a day's time.