Silver Lining in this trend: The beginning of the end of Amazon may be at hand. The other day, I really really needed to get in touch with a human at Amazon to

Silver Lining in this trend: The beginning of the end of Amazon may be at hand. The other day, I really really needed to get in touch with a human at Amazon to resolve an issue (Amazon issued me a refund, apparently in error). After an hour of researching how, I gave up. The last time I needed to get in touch with a human there was 15 years or so ago. I was able to send an email to an actual human there, who responded! And was able to resolve the issue after 3 or 4 emails back and forth. Now, all you get is a "Chat AI" who can't help you. It's the beginning of their end folks. And that's a good thing (Martha Stewart voice). (The other canary in the Amazon coal mine: their search engine results seem manipulated.)