The thing is, organizations have their own sort of "intent" apart from the people involved in them, and the process you describe is exactly how that intent is e

The thing is, organizations have their own sort of "intent" apart from the people involved in them, and the process you describe is exactly how that intent is expressed. Who decides what should be tested and how? Who can be affected without anyone noticing or fixing the problem? Which problems are deemed important to fix and which are more of a "nice to have"? It's possible for most people in an organization to care about something -- in the sense that they'll tell you they care if you ask them, and if you point out a problem they'll spend some time trying to fix it -- while the organization itself doesn't actually care in the slightest. The people who care can't fix the problems if they don't see them in the first place or if other problems have already been prioritized above them.