Depends on the customer. An occasional (1/year) flyer? Probably not. A frequent flyer? Yes, by direct observation and indirect anecdotes. There are also very so

Depends on the customer. An occasional (1/year) flyer? Probably not. A frequent flyer? Yes, by direct observation and indirect anecdotes. There are also very sophisticated customers, like large businesses. They definitely look at cancellations and delays when selecting an airline.