AT&T customer here. The customer service interactions are abysmal. I'm on a prepaid plan ($25/m all you can eat, but hi-speed internet taps out at 8GB... after

AT&T customer here. The customer service interactions are abysmal. I'm on a prepaid plan ($25/m all you can eat, but hi-speed internet taps out at 8GB... after that it's lo-speed internet). I kept getting texts that my phone will stop working with AT&T's network in Feb next year for some reason (it won't). And that there was a free phone waiting for me at the local AT&T shop. Cool. Why not get a free phone I thought. I went over to the store and showed the guy there the text. He said they were out of phones and gave me a number to call, and that they'd ship me a phone. (And the dude looked over my current phone and told me it would continue to work with the AT&T network after Feb). I call that number, am put on hold. It takes 62 minutes to get through to a live human. Explain the situation to him. They send me a phone. It's a garbage phone that loses all charge in 2 days despite not being used. It's available for $40 on AT&T's website (with a prepaid plan). No biggie. I still get those texts telling me there's a free phone waiting for me in my local AT&T shop. ---------- Another issue, on their website, when I was signing up for the prepaid plan (a year ago), I was forced to enter a "unit number" for my house... even though there is none. So I entered "Unit 0" and they accepted that.