Airbnb should probably read their 6th golden rules of thumb http://www.airbnb.com/home/goldenrules http://www.airbnb.com/home/goldenrules "If something goes w

Airbnb should probably read their 6th golden rules of thumb http://www.airbnb.com/home/goldenrules http://www.airbnb.com/home/goldenrules "If something goes wrong unexpectedly, be accessible to help remedy the situation. Be a hero to your guest!"