You are right. I just spent 25 min on a phone with them and I'm pretty much were I was. Hoping it will get escalated now... ps. I could use Skype for cheaper c

You are right. I just spent 25 min on a phone with them and I'm pretty much were I was. Hoping it will get escalated now... ps. I could use Skype for cheaper calls but they are not very reliable. I have been using Skype for conf calls for ages so I should know