And so they use that 20% to write documentation or do they move onto the next required thing? But here I think you’ve stumbled upon the root of the problem: Do

And so they use that 20% to write documentation or do they move onto the next required thing? But here I think you’ve stumbled upon the root of the problem: Documentation is the required thing. Developers should slow down. Knocking out features is not the be all and end all.