I did the same thing. As I'm in Europe I couldn't call them nor reach them via "instant chat" as hours it was open didn't make sense. I liked the service and

I did the same thing. As I'm in Europe I couldn't call them nor reach them via "instant chat" as hours it was open didn't make sense. I liked the service and it wasn't that expensive, but after that whole cancellation UX I'm done with NYT forever.