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Here's an anecdote about what happens when you design a product in the opposite way. I own https://www.executeprogram.com https://www.executeprogram.com, which
by gary_bernhardt 6y ago
Here's an anecdote about what happens when you design a product in the opposite way.
I own https://www.executeprogram.com https://www.executeprogram.com, which has interactive in-browser courses on various software development technologies. Currently they all cover languages, more or less: TypeScript, SQL, various JS topics, regexes. (Disclosure: it costs money after you finish your 16th lesson.)
Almost all (maybe literally all) of our competitors are amenable to binging. It's true of books, video learning platforms, and most/all other interactive learning platforms.
Execute Program is very intentionally non-bingeable. When you start a course, you get 5 lessons on the first day, then it stops you and tells you to come back tomorrow. On the next day, you get some brief reviews of yesterday's lessons, then a few new lessons, then it stops you again until the next day. That cadence repeats until you finish the course. You can't binge/cram even if you want to.
(A bit more technical detail: it's a spaced repetition system with exponential review intervals, similar to those used for language learning in e.g. WaniKani and Anki. But it also has a lot of fine-grained knowledge of its own course structure, so it can use reviews to intelligently unlock different lessons depending on how the user performed on their reviews.)
Occasionally, we get support email from new users who don't like this. They want to cram a whole course in a day. But cramming is a very time-inefficient way to learn, so this is self-defeating! Since launch, we've had good success adjusting the app's behavior and internal explanations to reduce these complaints.
However, we still get emails from long-term users who appreciate the time limitations. Generally these fall into two categories:
1. Users like that an enforced break before the reviews provides tangible evidence that "yes, I genuinely understood yesterday's lessons". If we allowed cramming, that reassurance wouldn't exist; it's too easy to succeed at a review when you just finished the lesson 30 seconds ago.
2. Users like that the usage limits remove a source of anxiety and worry. You do your reviews and lessons, you finish, and then you wait until tomorrow. There's no temptation to think "I really should've done 10 lessons today instead of 5; I'm so lazy".
It's still possible for a very dedicated user to do all of our courses in parallel within their first monthly billing cycle. (Median course start-to-finish time is 8-18 days depending on the course.) So this scheme doesn't make users pay us more than they would otherwise. And they're spending the same amount of wall-clock time that they'd spend if they crammed all of the lessons in one day. That makes it pure win: they memorize the topics more deeply, they worry less, and they get those benefits for no extra time expenditure. The only exception I can think of would be people who think "I must get exposure to all TypeScript syntax and semantics before tomorrow morning, even if that significantly reduces my ability to remember what I learned."
Obviously I'm very biased here, and the goals that we're optimizing for don't even exist in most other product spaces. But I thought it would be nice to have a counterexample to "engagement at all costs".
- feralimal 6y agoYour product has a feature that curtails 'addiction' for the benefit of the user - ie to improve knowledge via spaced repetitions. A knowledgeable customer will recommend you and come back for more. Great! Social media requires time from those users - they want to know you, crack you open psychologically, so they can then be better at selling you stuff (and, incidentally, pass all that info on to 3 letter agencies for their population modelling etc). That is a different model. They want you to be deeply engaged for a long time. The longer the better.
- charcircuit 6y agoJust because there are spaces, it doesn't mean something isn't "addictive." I was addicted to WaniKani when I first started it even if I wasn't binging it. Optimizing your product so users come every day (and hence every month paying for a subscription) you care that users engage every day more than the amount that they engage every day. Advertisement monetization streams care about how much time users are on the platform where subscriptions just care that users continue to use the platform.
- gary_bernhardt 6y agoI think your argument here could be made about pretty much any activity that humans do repeatedly. The critical difference is that both WaniKani and Execute Program quickly tell you "go home, you're done", so it's difficult to dump hours of low-quality time into them. Whereas advertisement-driven platforms are incentivized to retain your eyeballs for as long as possible, as you pointed out.