5 ms·
But they did not buy the macbook with the Apple Card. Apple made a mistake with the credit process and decided to reclaim the credit by applying it as a balanc
by coagmano 6y ago
But they did not buy the macbook with the Apple Card.
Apple made a mistake with the credit process and decided to reclaim the credit by applying it as a balance on the card without notification and then sent a strange email referencing the wrong product with a dead reply-to email address
- returningfory2 6y ago> But they did not buy the macbook with the Apple Card. The article is ambiguous on this point, though I would presume they did pay with Apple Card given that Apple charged the debt to it?
- shuckles 6y agoI agree. I have charged an Apple product on a credit card which was invalid by the time the product shipped (iPhone pre-order), and at no point did Apple try to randomly charge other payment methods they had for me. In fact, at the time I found this frustrating because my pre-order ended up being cancelled.
- komocode 6y ago> Apple made a mistake with the credit process An important detail left completely out from any of the tweets.
- thitcanh 6y agoIt’s actually a series of unfortunate events: He was expecting a trade-in kit that never arrived He contacted them but got no answer They contacted him but got no answer (also because the reply address did not exist) The Apple Card autopay failed because the bank number changed So at some point his Apple ID was locked without further communication from Apple, which should have sent at least another email and text message about it. Apple failed in at least 4 points in this process and it lead to a week of downtime. His only mistake was missing one (unanswerable) Alert email.