So, does that actually matter? At what point are consumer expectations unreasonable? Also, how did people get the idea that a private service is a public utili

So, does that actually matter? At what point are consumer expectations unreasonable? Also, how did people get the idea that a private service is a public utility? When was the tipping point in which Facebook stopped just being a private social network and started being a public utility? And was this disclosed anywhere? How does a shift from a protected private service transition formally to a public one? Is it purely based on consumer perception? It seems odd to me that the entire internet is a public square, yet Facebook should be democratized. You can leave that walled garden at any time and setup a blog. What part of a town square requires your voice is effectively heard? It seems like when people were saying that calling Tesla's autopilot was confusing consumers because they don't know what actual autopilot for aircraft is.