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The "corporate" answers in the support thread don't give any information, and the barrage of links to unhelpful and unrelated information make it seem like they
by andyjpb 6y ago
The "corporate" answers in the support thread don't give any information, and the barrage of links to unhelpful and unrelated information make it seem like they're scripted and not really interested in their customers specific problem at all.
If AWS were to say what the problem was then people might be a bit happier to wait?
- dreamcompiler 6y agoThere must be some marketing handbook somewhere that says "When the customer asks if you have this model in blue, you must never say 'No.' Instead, always say 'We have it in red, green, orange, and seafoam violet.'" Drives me nuts, but all companies do this rather than giving a direct answer.
- andyjpb 6y agoI guess the advice starts out helpful: violet might be a good substitute for blue in certain situations. ...But saying "we have all these other things that you've already told us you're aware of" is where things start to get passive aggressive.
- LanceH 6y agoIt's not limited to marketing. Try asking a question along the lines of, "why does x do this?" The answer is frequently, "you shouldn't do x, you should do y." Clearly the question is asking for an explanation, but people will double down on how wrong the questioner is for even asking.
- BoorishBears 6y agoGolang in one comment.
- _alex_ 6y agoSometimes people are asking for what they think they want because they don't know that theres a better way to solve their problem. http://xyproblem.info/ http://xyproblem.info/ Also https://xkcd.com/1172/ https://xkcd.com/1172/
- LanceH 6y ago> Sometimes people are asking for what they think they want Except when they aren't, which is what I'm talking about. And you could say the same thing about the marketing speak. If you ask a question on Stackoverflow, a lot of people will give you the answer they know, regardless of the question you asked. If I ask "how do I do this with x?" The answer "Generally in this language we do it with y. Will that work?" is a proper answer If I ask "why does x panic?" The answer isn't, "do y." The answer is an insight to the programming language/operating system in question, but people just can't resist, and it is exactly like the marketing speak mentioned here.
- alpaca128 6y agoAssuming the person asking doesn't know what they're doing is not the best approach if you actually want to solve problems.
- deleted 6y ago[deleted]