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Ha ha I totally feel that. Especially for a high-ticket item, give me a human to talk to!! I can't stand it when support is crippled by "policy" - half the tim

• toss1 6y ago
  Seems that these sorts of "policies" & practices strongly contradict Musk's semi-famous directives about crossing company boundaries to get things done, not respecting the chain of command [0,1] This forces everyone into the same malfunctioning funnel, and it doesn't appear to work for the employees either. Tons of respect for Musk's accomplishments, but I hope it doesn't go the way of Google which is famous for nonexistent customer support... [0] "Anyone at Tesla can and should email/talk to anyone else according to what they think is the fastest way to solve a problem for the benefit of the whole company. You can talk to your manager's manager without his permission, you can talk directly to a VP in another dept, you can talk to me, you can talk to anyone without anyone else's permission. Moreover, you should consider yourself obligated to do so until the right thing happens. " [1] https://www.inc.com/justin-bariso/this-email-from-elon-musk-to-tesla-employees-descr.html https://www.inc.com/justin-bariso/this-email-from-elon-musk-...