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FYI: I've used Arq for nearly a decade and have loved it, but the latest version, 6—which was something like a complete refactor IIRC—seems to be riddled with b

FYI: I've used Arq for nearly a decade and have loved it, but the latest version, 6—which was something like a complete refactor IIRC—seems to be riddled with bugs (including, I think, data loss) and the support experience has not been good (both being deviations from normal). I'm not up-to-date on the whole saga but it's been disheartening to watch. I'm sticking with 5 for now. I just Googled around and it looks like a v7 is in beta testing and reports are that it's better than 6...

markkanof 6y ago
Could you elaborate on the data loss bugs. I recently had to restore from an Arq 6 based backup and ran into some issues where it seemed like if the screen saver started during the restore it would just stop restoring but would not give any error. I was able to get all my data back by disabling the screen saver, but seemed very strange.
- chrislund 6y ago
  Not trying to peddle hearsay, but with just some cursory Googling I can't pull up any citations. IIRC there were several complaints of data loss in the ArqBackup subreddit [0], I think mostly around botched Arq 5 imports (Arq 6 uses a new format and perhaps data was lost in conversions gone awry). Michael Tsai has a good summary of the situation that he wrote when Arq 6 was just out, and echos my recollection of issues with data loss [1]. [0] https://old.reddit.com/r/Arqbackup/ https://old.reddit.com/r/Arqbackup/ [1] https://mjtsai.com/blog/2020/04/13/arq-6/ https://mjtsai.com/blog/2020/04/13/arq-6/
incanus77 6y ago
I'm holding steady on v5 to Backblaze as the v6 migration path was promised post-v6 release, in June, and still hasn't appeared. And it also appears that support responsiveness has gotten worse. I run backups on three Macs every 48 hours, then once a month or so I will use Carbon Copy Cloner to clone the two more important ones to sparse image files on a backup hard drive which is physically secured afterwards.
- sreitshamer 6y ago
  In the course of building that data compatibility, our plans changed, we think for the better. We wrote about it here: https://www.arqbackup.com/blog/next-up-arq-7/ https://www.arqbackup.com/blog/next-up-arq-7/ I'm sorry you feel support isn't responsive. We aim to answer emails within 1 business day, as we always have. We've added staff to do this.
  - incanus77 6y ago
    Thanks for the update and for responding here. Hadn't heard about the v7 plans, so good luck — sounds like a good move. I don't have any particular support complaints myself; my comment was based more on perception based on Twitter & other discussions I'd seen.

markkanof 6y ago

Could you elaborate on the data loss bugs. I recently had to restore from an Arq 6 based backup and ran into some issues where it seemed like if the screen saver started during the restore it would just stop restoring but would not give any error. I was able to get all my data back by disabling the screen saver, but seemed very strange.

chrislund 6y ago
Not trying to peddle hearsay, but with just some cursory Googling I can't pull up any citations. IIRC there were several complaints of data loss in the ArqBackup subreddit [0], I think mostly around botched Arq 5 imports (Arq 6 uses a new format and perhaps data was lost in conversions gone awry). Michael Tsai has a good summary of the situation that he wrote when Arq 6 was just out, and echos my recollection of issues with data loss [1]. [0] https://old.reddit.com/r/Arqbackup/ https://old.reddit.com/r/Arqbackup/ [1] https://mjtsai.com/blog/2020/04/13/arq-6/ https://mjtsai.com/blog/2020/04/13/arq-6/

incanus77 6y ago

I'm holding steady on v5 to Backblaze as the v6 migration path was promised post-v6 release, in June, and still hasn't appeared. And it also appears that support responsiveness has gotten worse. I run backups on three Macs every 48 hours, then once a month or so I will use Carbon Copy Cloner to clone the two more important ones to sparse image files on a backup hard drive which is physically secured afterwards.

sreitshamer 6y ago
In the course of building that data compatibility, our plans changed, we think for the better. We wrote about it here: https://www.arqbackup.com/blog/next-up-arq-7/ https://www.arqbackup.com/blog/next-up-arq-7/ I'm sorry you feel support isn't responsive. We aim to answer emails within 1 business day, as we always have. We've added staff to do this.
- incanus77 6y ago
  Thanks for the update and for responding here. Hadn't heard about the v7 plans, so good luck — sounds like a good move. I don't have any particular support complaints myself; my comment was based more on perception based on Twitter & other discussions I'd seen.