> it would be ~40% of the quarterly profit Another way to look at it is as just the cost to make that remaining profit, and that the cost has been externalized

> it would be ~40% of the quarterly profit Another way to look at it is as just the cost to make that remaining profit, and that the cost has been externalized so far. If people had utterly insisted on decent customer support from day one, companies like Google would have found a way to grow as big as they can while still providing support.