I really like the product you've made, and use it regularly. It might be helpful for your user base, and the project as a whole if one responded with a little m

I really like the product you've made, and use it regularly. It might be helpful for your user base, and the project as a whole if one responded with a little more than a shrug. Facebook may be more willing to listen to you if you contact them then random users in getting this resolved.