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We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure th
by samanthalee233 6y ago
We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure these things are actually being prioritized, as it’s not always clear from the support ticket how severe a blocker might be.
- dsr_ 6y agoIs "my account is suspended, I don't know why" considered a "complete blocker"?
- emilycook 6y agoYes, if the support ticket is opened when the issue is discovered. This particular instance was first reported on hackernews and was due to our dormant namespace policy: https://news.ycombinator.com/item?id=23827772 https://news.ycombinator.com/item?id=23827772