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Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk mi
by george_perez 6y ago
Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.
- sukilot 6y agoFile a chargeback on your credit card. Or send the pods to FL and then file the claim.
- londons_explore 6y agoChargebacks against apple are a good way to get a lifetime ban from all Apple services... No iCloud for you, ever!
- mandeepj 6y ago> non-US mainlanders should be US non-mainlanders
- george_perez 6y agoThanks! Fixed.
- personlurking 6y agoEven though back in March, Apple said there were no Authorized Repair people in PR, I had found one through my own search. It's called Metro Technologies in Hato Rey, not too far from Plaza Las Americas. I can't vouch for them since I have yet to take my AirPods Pro there, and I don't know why Apple didn't show them on their own search page for finding authorized repair, but I decided to search on Apple.com again, just now, and found there are 5 places now, including the one mentioned. It seems even Best Buy here does repairs now, too. https://i.imgur.com/SLIRWD4.png https://i.imgur.com/SLIRWD4.png
- george_perez 6y agoThanks for the info! I wonder if they deal with AirPods, though. Authorized Repair Centers usually deal with a subset of products and not ALL Apple products, at least the ones here in PR.