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I don't think the goal of a bot is having an interesting conversation. The goal is to help you accomplish a task (get your answer, do something for you,...). C

I don't think the goal of a bot is having an interesting conversation. The goal is to help you accomplish a task (get your answer, do something for you,...). Clearly, in the above example, you didn't provide what the bot was expecting and since the bot is a research prototype, it had not enough training to identify that you were not providing an API file but asking a clarification question. No, the bot owner should the dashboard to realize that a user (you) asked this question that made the bot failed and should prepare a new version of the bot that can answer it

Animats 6y ago
Ask "where's an example", and they point you at something a customer did. Ask why the example is unimpressive, and they blame that customer. In chatbot systems, the machinery doesn't do very much. It's anticipating almost all possible user responses that makes the thing work, if it does. All the engine really does is take the user's question and match it to some big FAQ file someone put in. Plus there's some kind of phone-tree like path to guide users through whatever the chatbot wants them to go. (Not where the user wants to go.) In game development, this is called The Dev Team Thinks of Everything.[1] [1] https://tvtropes.org/pmwiki/pmwiki.php/Main/DevelopersForesight?from=Main.TheDevTeamThinksOfEverything https://tvtropes.org/pmwiki/pmwiki.php/Main/DevelopersForesi...