Amazon seller here, we sell in grocery and have seen a buncha things in this space: There's a nontrivial possibility this is a transportation and/or storage is

Amazon seller here, we sell in grocery and have seen a buncha things in this space: There's a nontrivial possibility this is a transportation and/or storage issue. Most food items have some sort of temperature threshhold during transit and storage. We've had food products incorrectly commingled during shipment and storage over the years which ruined thousands of saleable products. Amazon's gotten a lot better about this by placing better ship/store standards from a subcategory level but it's a known issue.