I just attempted to call their customer service. The representative had no idea what SMR was. After I asked to be transferred to someone else, the representati

I just attempted to call their customer service. The representative had no idea what SMR was. After I asked to be transferred to someone else, the representative told me that "WD has no official answer yet and to call again in a day or two", I pointed out the blog post that specifically directs customers to call their hotline, but then I got back into the loop of "WD has no official answer yet and to call again in a day or two"....