I wouldn’t refer to the first stage as an apology, it is simply an acknowledgement. I very rarely apologize for a bug at work. I don’t expect others to apologi

I wouldn’t refer to the first stage as an apology, it is simply an acknowledgement. I very rarely apologize for a bug at work. I don’t expect others to apologize to me either. Apologies should be reserved for personal/relationship things, like forgetting to invite somebody to a meeting.