A lot of the replies and analogies here are interpreting this as a business-consumer apology. Of course if a business has disrupted a customer's experience thro

A lot of the replies and analogies here are interpreting this as a business-consumer apology. Of course if a business has disrupted a customer's experience through buggy software they should issue post-mortem/apologies/etc. But I read this as though the author is saying apologies to fellow teammates shouldn't be necessary, which I do at least in part agree with.