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I agree with Zelphyr's statement and would add that Facebook should also be avoided for support for exactly the same reasons.

• bromuro 6y ago
  I find facebook the most friendly way to ask for support or interact with companies. Please keep it :)
  • rovr138 6y ago
    Genuine question, ‘Friendly’ how? I’m wondering how it’s better than a ticketing system or email.
    • bromuro 6y ago
      Who is using emails nowadays? Chatting via messenger is much more informal. Also most of my communications are via messenger, so it is nice to have one place for all.
      • josephd79 6y ago
        i hate those chat bubbles that pop up. Unless its something that I need fixed asap I always email.
• Someone 6y ago
  I would think the issue is not “avoid using X”, but “don’t _only_ use Twitter and/or Facebook” As long as there’s responsive support via standard ‘open’ channels such as email or phone, why would you care whether others can use other channels (e.g. regular mail, fax, or home visits :-) ) to get support?