I had to cancel a ~$3,000 booking, and they made it incredibly easy through the app. The host was also very gracious and understanding in her reply to the optio

I had to cancel a ~$3,000 booking, and they made it incredibly easy through the app. The host was also very gracious and understanding in her reply to the optional message I sent with the cancelation. Very impressive customer-centric approach. I’m now much more likely to book with them again in the future.