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>> Imagine if a car manufacturer would give you a discount on a new car, if you took your old one to the scrapyard first - everyone would immediately how this i
by alien1993 7y ago
>> Imagine if a car manufacturer would give you a discount on a new car, if you took your old one to the scrapyard first - everyone would immediately how this is a huge waste of resources if the car was still working. How is this acceptable with speakers??
This is pretty standard in Italy, nevertheless bricking devices is shit.
- wirrbel 7y agoI think what Sonos did there was fairly ok from a customer-interaction point of view, but bad from the environmental perspective. There is a difference between bricking a device and offering a trade-in program, or offering a trade-in programm. The former does not allow you to continue using a PURCHASED device (your property), the latter allows you to continue using your property or OPTING for the trade-in programm. Sonos didn't kill the devices without the customer OPTING for the purchase of a new one. I guess it's kind of bad UX, but an offer to the customer. From an environmental perspective its obviously bad. Bricking kills reuse in a second hand market and is an insentive to take working devices out of operation. Yet, its not the first sketchy thing I remember hering about Sonos and I am glad I bought Teufel multimedia systems https://www.teufel.de https://www.teufel.de who I have no recollection of pulling any of these moves.
- mkj 7y agoEven from a customer interaction point of view it's dubious. Sonos gear benefits from a network effect, so giving someone a hand-me-down speaker has potential for future sales there.
- duxup 7y agoHow does that work in Italy exactly?