Then I have no idea what it was (phone brand), sorry. I just know with what I tried to troubleshoot. I'm not a fan of Alcatel.... or Blu. But translating what

Then I have no idea what it was (phone brand), sorry. I just know with what I tried to troubleshoot. I'm not a fan of Alcatel.... or Blu. But translating what you just told me to not just my parents but all older folks is.... not an easy task. It's met with apathy.