I once worked in a place where we spent $100,000+ to add a feature that only two customers used. They paid around $8,000 for the feature. It was deemed a succes

I once worked in a place where we spent $100,000+ to add a feature that only two customers used. They paid around $8,000 for the feature. It was deemed a success. Features serve Hope while quantifying the value to customers rains on people's parades