I like the idea. I have two quick questions: - what happens when my site is experiencing issues and you receive massive volumes of complaint/problem emails -

I like the idea. I have two quick questions: - what happens when my site is experiencing issues and you receive massive volumes of complaint/problem emails - how do I continue to integrate support in our product/feature management workflow, to ensure that the voice of the customer is heard? - are you hoping to introduce phone calls and other support methods? Thanks!