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That first one is HUGE, and I'm glad it's being called out. Call it the Blackberry effect, but the fact is that emails have a tone just like any spoken sentence
by carlygeehr 16y ago
That first one is HUGE, and I'm glad it's being called out. Call it the Blackberry effect, but the fact is that emails have a tone just like any spoken sentence. Taking the extra 15 seconds to treat the recipient like a human instead of a machine makes a world of difference.
- joshu 16y agoY
- corin_ 16y agoYou can go too far in the other direction, however. I once had a boss who would write emails to us as if we were clients, not colleagues, with a completely formal style. Internal emails should match internal conversations - not completely blunt, but not sounding like a job application letter, either.