I'm just a support person, but it seems to me that it doesn't. At least, not directly. If it did, then development would be focusing on it. Why not? Because th

I'm just a support person, but it seems to me that it doesn't. At least, not directly. If it did, then development would be focusing on it. Why not? Because the customer already paid. Because Dev wants to focus on getting new customers instead of catering to the ones who have already forked over the money. "What do you mean feature X isn't working for the customer? It's working for us in our lab. Anyway, we're all focusing on getting new feature Y working in our lab now." - This is the attitude I am sensing below the surface. It's frustrating.