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What about mandatory service announcements where you want to know if you reached clients before breaking them?
by seelmobile 7y ago
What about mandatory service announcements where you want to know if you reached clients before breaking them?
- gnud 7y agoHave them click a link to acknowledge receipt. A tracking pixel hit only means that that the email was received and loaded in some email client, not that it was read (in detail, or at all), understood, or acted on.
- TeMPOraL 7y agoMoreover, a lack of tracking pixel hit doesn't mean the e-mail wasn't loaded, much less that it wasn't read, understood or acted on.
- TeMPOraL 7y agoWhy would you want to rely on a thoroughly unreliable mechanism primarily used by marketers for a case where it's actually important for the user that you know you reached them? Maybe just ask them instead, record responses, and deal with people who don't respond (and with autoresponders).
- criddell 7y agoFor important stuff like that, you want an active and affirmative response. You can't rely on an incidental reply.
- jcranmer 7y agoThere's always https://tools.ietf.org/html/rfc8098 https://tools.ietf.org/html/rfc8098