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I'm not surprised. Amazon's entire MO is a relentless focus on the customer. They do that by methodically optimizing and controlling every aspect of the supply
by dewitt 7y ago
I'm not surprised. Amazon's entire MO is a relentless focus on the customer. They do that by methodically optimizing and controlling every aspect of the supply chain right up to the moment the product is handed off to the customer. And they get better at it every day.
Restaurant delivery breaks that model. There is too much variability. Too much can go wrong outside their control, and they don't have enough leverage to change it.
If they can't win (even at zero margin) and can't make customers consistently happy, why be in it at all?
- sametmax 7y agoMac donald's seems to do exactly that.
- csallen 7y agoMcDonald's delivers?
- sametmax 7y agoIn some countries yes.
- alaskamiller 7y agoMcDonalds been delivering in Asia for years. They deliver in USA with UberEats. Taco Bell partnered with GrubHub and Wendy's partnered with DoorDash. The future's already here.
- mcrae 7y agoYeah, and it is like the best delivery service ever. In urban areas in Asia, it is always less than 20 minutes. Occasionally it arrives in less than 10 minutes. Which is as close to instant as is possible. Mind blasting. I don't even like the food but find myself ordering as it is just too convenient.
- 8draco8 7y agoKFC too
- winningcontinue 7y agoThey do it through uber eats now, but they've always done it. At least for some locations depending on the manger and market. Honestly, I preferred it back then before Uber. The food was better packaged and it came faster without having to que my order up from a driver picking it up at an order window.