I agree. I enjoy speaking to prospects and clients, but I know not everyone feels the same way. I would say instead of letting technical people handle the clien

I agree. I enjoy speaking to prospects and clients, but I know not everyone feels the same way. I would say instead of letting technical people handle the client/user, it should be done in a collaborative way. Filtering shouldn't be necessary as that has the potential of keeping possible problems/solutions in the dark. Technical and nontechnical people should collaborate face-to-face on a daily basis. That includes customer interactions.