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We also take qualitative metrics pretty seriously and found that this experience was well received on a more subjective level, high csat in particular. It surpa
by prlambert 7y ago
We also take qualitative metrics pretty seriously and found that this experience was well received on a more subjective level, high csat in particular. It surpassed the success criteria we set out for the feature and I'm happy about where it landed. Of course it's not going to be ideal for everyone, so we have a setting to disable.
To be clearer on our metrics: In addition to qual there's also a precision/recall tradeoff, so saying ctr alone was an oversimplification. We have coverage targets, but that doesn't really impact the positivity of the suggestions.
- mistermann 7y agoI make absolutely no claim of accuracy to your particular situation here, but the unique speaking style you use (unique to a layman, but quite common I suspect among people who find success in SV) made me immediately recall a Noam Chomsky interview I watched quite some time ago: https://www.youtube.com/watch?v=lLcpcytUnWU https://www.youtube.com/watch?v=lLcpcytUnWU The key line being: "I'm sure you believe everything you're saying, but what I'm saying is, if you believed something different you wouldn't be sitting where you're sitting."