["If the technician does decide that they want it off, we would notify the customer that it is going to be turned off … because we are totally transparent," Saf

["If the technician does decide that they want it off, we would notify the customer that it is going to be turned off … because we are totally transparent," Safonov said.] Turning off a security measure that protects property and documents that service billed actually did occur is not an indicator of procedural transparency.