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This is why GCP has no hope of ever taking significant market share from AWS. Google thinks they can treat their cloud customers like they treat users of their
by johnpython 8y ago
This is why GCP has no hope of ever taking significant market share from AWS. Google thinks they can treat their cloud customers like they treat users of their free services. Customer support and communication are essential.
- halbritt 8y agoI'm not sure about the market share, but I agree with the last two sentences. ...and I'm a happy GCP customer.
- ernsheong 8y agoAs if something like this has never happened to AWS?
- greglindahl 8y ago"like this" -- a failure of the service, or a failure of communication and customer support?
- ernsheong 8y agoBoth, I suppose.
- ty_a 8y agoRemember that time S3 went down and the only updates were on Twitter because the status page was hosted on S3?
- ascar 8y agoI don't. But thanks for sharing, that's hilarious (for an unaffected person at least :D)
- pzh 8y agoThe S3 outage duration was only 4 hours.
- topicseed 8y agoLol, is this real? If so, hilarious.
- paulddraper 8y agoYes. When the AWS status page failed to accurately inform their customers for several hours, AWS used Twitter to ensure that there was communication with their customers. What exactly is your point?
- swedish_mafia 8y agoNot effecting all regions no.