> Honest question: does this actually help you get what you're after faster? For me, yes! Absolutely! Having worked in a call-center before, there is a large

> Honest question: does this actually help you get what you're after faster? For me, yes! Absolutely! Having worked in a call-center before, there is a large amount of undeserved trust in their routing. I'm usually going to be transferred two or three times if I follow the phone-tree or not, skipping the phone tree just lowers my latency to those transfers.